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- 14 Mar 2022
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Greetings Heroes of Arkesia,
Following a recent wave of bot bans, we’ve seen an increase in ban appeals from players who have been incorrectly impacted by these bans.
We have determined the error that triggered these false bans, and are actively working on reversing them for all affected legitimate players regardless of whether a support ticket who has been filed. In the meantime, you are still welcome to submit a Ban Appeal ticket to Customer Support so that the team can more quickly assist with restoring your account and removing all penalties.
Thank you for your reports and patience as we work to make this right with affected players.
2 posts - 1 participant
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Following a recent wave of bot bans, we’ve seen an increase in ban appeals from players who have been incorrectly impacted by these bans.
We have determined the error that triggered these false bans, and are actively working on reversing them for all affected legitimate players regardless of whether a support ticket who has been filed. In the meantime, you are still welcome to submit a Ban Appeal ticket to Customer Support so that the team can more quickly assist with restoring your account and removing all penalties.
Thank you for your reports and patience as we work to make this right with affected players.
2 posts - 1 participant
Read full topic
